Return and Refund Policy

1. General Information

This Return and Refund Policy governs the terms and conditions for returns, exchanges, and refunds for skin, body, and hair care products purchased through the vidalita.com website.

Vidalita implements this policy in accordance with legal regulations due to the sale of cosmetic products that require hygiene and health sensitivity.

2. Non-Returnable Products

Cosmetics and personal care products;

Due to their hygienic structure,
Because they are for personal use only.

Returns and refunds are not accepted for products that have been opened, used, have had their protective seal removed, or have lost their resale value.

👉 Returns, exchanges, or refunds are absolutely not accepted for opened products.

3. Returnable Products

Products that fully meet the following conditions can be returned:

The product packaging must be unopened .
The product must be unused .
The product must be shipped in its original packaging and with all accessories.
The product must be in a resalable condition.

Return requests for products that do not meet any of these conditions will be rejected.

4. Right of Withdrawal

The buyer has the right to withdraw from the contract within 14 days of the delivery date, as required by law.

However, according to the relevant article of the Regulation on Distance Contracts;

The packaging has been opened,
The protective label has been removed.
Used

The right of withdrawal cannot be exercised for cosmetic products .

5. Return Process

To create a return request, the Buyer must:

Sending an email to info@vidalitabeauty.com ,
The customer must state the order number and the reason for the return.
Waiting for return approval from Vidalita.

is required.

Returns sent without prior approval will not be accepted.

6. Shipping and Return Costs

Unless otherwise stated , return shipping costs are the responsibility of the Buyer .
It is the buyer's responsibility to properly package the product to prevent damage during return.

Returns of products damaged during shipping will not be accepted.

7. Defective or Faulty Products

The delivered product;

Broken,
Flowing,
Contains a manufacturing or packaging defect.

In this case, the Buyer must notify the situation via email within a reasonable time .

If the inspection reveals that the product is defective;

Product exchange or
Refund

Provided by Vidalita.

8. Refund Process

For approved returns, refunds will be processed after the product reaches Vidalita.
The refund will be processed using the same method the Buyer used for payment.
Depending on the bank, it may take a few business days for the fee to be reflected in your account.