Frequently Asked Questions

  • Orders placed through Vidalita are shipped within 1-3 business days after payment confirmation. Vidalita tracks the delivery process, excluding delays caused by the shipping company.
  • No. Due to hygiene and health reasons, returns and exchanges are not accepted for cosmetic and personal care products that have been opened, used, or have had their protective seal removed.
  • Vidalita products are suitable for general use. However, every skin type is different. Users with sensitive or allergic skin are advised to review the ingredient list and test the product on a small area before use.
  • Yes. Vidalita products are formulated for daily use, provided the correct usage instructions are followed. The recommended frequency of use is also indicated in the respective product descriptions.
  • The ingredients, usage instructions, and warnings for each Vidalita product are clearly stated on the product page and packaging. It is recommended to carefully read this information before using the product.

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